Quick Guide to NOT A HOTEL Stay – Help Center

For NOT A HOTEL stays, you must use the app or website, so please be sure to bring your smartphone with you during your stay.
For this stay, please select the items you are interested in from the Table of Contents and check them before your stay.

・Access
・Check-in and Check-out
・Facilities
・Amenities
・Meals
・Paid Options
・On-Demand Items
・Children
・FAQ

Access

For directions to each place, how to confirm the location, and how to arrange a taxi, please refer to the following articles:
・How to Get to Each Place and Check the Building Plan
・Checking the Location of Each Place
・Arranging a Taxi for Moving from NOT A HOTEL

Check-in and Check-out

Check-in is at 3pm and check-out is at 11am.
At check-in time, please select "Key" from the NOT A HOTEL app or website to display your reservation card.
Tap "Check-in" to complete the check-in process. After check-in, the house key will be displayed.
Tapping "Unlock" on the house key will unlock the door. Alternatively, you can tap "Show Code" and enter the displayed PIN code on the iPad next to the entrance to unlock the door.

Show Code will display the authentication code. Select "Unlock the Door Lock" on the nearby intercom and enter the authentication code to unlock the key.
After check-in, all unlockable keys inside the house will be displayed on the key screen.
Tap the Unlock button of the key you want to unlock to unlock the door.

To display the Code, the verification code will be displayed. Select Unlock the Door Lock on the intercom near the entrance and enter the verification code to unlock the key.The key is auto-lock.

For check-out, select the reservation card you want to check out from the app's Key section and then select Check-out.
After settling the charges for your stay, we will inform you of the payment details in the app.

＜Other reference links＞

・Early Check-in and Late Check-out
・How to Use Key Sharing
・How to Check-in and Check-out
・How to Unlock House Keys
・How to Settle the Accommodation Fee

Facilities

Operation of Equipment in the House

In the house, you can adjust the indoor environment and operate the equipment using the iPads installed.
However, there are no switches to operate the equipment in the house, so please use the iPad in the room to operate them.
For more details, please refer to How to Operate Equipment in the Facility.

Appliances

As it varies by house, please check your app's house AMENITIES information for details.

1. Select the house you want to know the amenities for from Explore in the app.
2. Check the details of the selected house. You can see the appliances in AMENITIES.

Kitchen Supplies

Basic cooking utensils, dishes, and cutlery are provided in the house.
If you have any questions, please contact the concierge via chat.

Use of In-house Convenience Store

Within the house, an unmanned convenience store is established, stocked with daily necessities and light meals essential for living. It offers a selection of drinks, food, dry goods, daily necessities, and apparel.

Convenience Store Menu

There is no need for immediate payment. The cost will be settled after checkout, along with any other expenses incurred during your stay.

Furthermore, the house is equipped with coffee beans, tea, and openers, among other items, available for your complimentary use. Please do not hesitate to take advantage of these amenities.

Amenities

You can find detailed information on the amenities available in our houses on the app's house detail page under the AMENITIES section. For a comprehensive understanding of the amenities and equipment provided, please refer to the relevant section.

Please note that amenities sets and extra beds for guests exceeding the standard occupancy will incur additional charges.

The cost for an amenities set (including items such as a toothbrush and pajamas) is ¥1,815 (inclusive of tax and service charges), and for an extra bed (including a pillow, duvet, and mattress), the cost is ¥4,235 (inclusive of tax and service charges).

Should you require additional amenities sets or extra beds, please request them via the chat feature of our concierge service. (Towels will be provided for the number of guests.)

Meals

Your reserved meals can be confirmed through the app.

(Menu Page > Upcoming Stays > Reservation Details > View All Meals)

Meal Menus: Please inform us of your dinner menu preferences via the chat feature of our concierge service. The available menus can be viewed based on the meals prepared at each location. *The menus vary by location. Reservation Information: Please contact us at least three days before your stay.

Paid Options: Amenities & Extra Beds

For guests exceeding the standard occupancy, amenities such as toothbrushes and pajamas, as well as extra beds, will be charged. (Towels are provided free of charge for all guests.) For more details on amenities and equipment, please refer to the relevant section. If needed, you can add these through the app at the time of booking or by contacting the concierge.

Tesla Usage

At each location, we have a number of Teslas available for use as a mode of transportation during your stay. You can reserve a Tesla in advance by checking the usage method.

Heating for Private Pools

Houses with private pools offer the option of heating upon request, allowing for the enjoyment of a warm pool. If you wish for the pool to be heated, please request this via the concierge at least two days before your stay.

BBQ & Pot Cooking Tools Rental

We offer a complete set of BBQ grills and pot cooking tools (pot, ladle, etc.) for a rental fee of ¥9,680 (inclusive of tax and service charges).

Horseback Riding Reservations (Nasu Only)

We facilitate horseback riding reservations at Nasu Farm Village. If interested, please contact us via the concierge chat feature.

Early Check-In & Late Check-Out

Subject to reservation status, we offer early check-in and late check-out for a fee of ¥12,100 per hour (inclusive of tax and service charges).

Full Cleaning

Cleaning is conducted between 11:00 AM and 3:00 PM. For stays shorter than three consecutive nights, while light cleaning is provided, a full cleaning service can be arranged for a fee.

Full Cleaning: ¥33,880 (inclusive of tax and service charges)

Please make your request via the concierge chat by 6:00 PM the day before. For more information on cleaning types, please consult the relevant section.

On-Demand Items

In addition to the standard equipment in our houses, we offer a range of on-demand items. For more information, please refer to the following links:

Children's Amenities

When booking, please enter the ages of any children in your party. We provide amenities sets tailored to their ages, including children's toothbrushes and toothpaste, and pajamas in kids' sizes (90-110cm) and junior sizes (120-140cm). *Not available for children under the age of 0.

Children's Cutlery

Based on the ages entered at the time of booking, we prepare children's cutlery in the house for your stay. Availability is limited, and we may not be able to fulfill all requests.

Children's Meals NOT A HOTEL offers special menus for children. If you opt for breakfast and dinner during your stay, we will prepare meals for children aged 7 to 12 as part of the number of guests.

For pricing details, please visit: https://app.notahotel.com/about-meals Meals for children under the age of 6 can be arranged upon request after booking through the concierge chat feature in the app.

Please note:

Individuals aged 13 and above will be charged at the adult rate.
We do not provide baby food.

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