Staying with your pet (dog)
About Management Services
About check-in and check-out
About amenities and equipment
- I want to know about paid amenities and extra beds.
- I want to know about home appliances (such as microwave ovens).
- I want to know about amenities and equipment.
- I want you to tell me what things are installed in the kitchen (including cooking utensils).
- I would like to know if there are bathrobes or pajamas available.
About the facilities at House Place
- I would like to know how to unlock a house key.
- How to Use the Record Player
- Is it possible to have fireworks at the House?
- How to use the Terrace Tent
- I would like to know the recommended way to use a sauna.
- Is there an ice machine or ice available for sale?
About meals
- Is it possible to bring and grill our own food at the house where we plan to stay?
- What meals are available during your stay.
- I want to confirm my meal reservation.
- I would like to know if I can put the restaurant meal charges on my room.
- I want to change the meal time.
- I would like to have a cake or bouquet of flowers during my stay.
About paid options.
About the child
- I want to know about children's meals.
- I want to know if there is an age restriction for children.
- I want to add a children's meal.
- I would like to know if there are amenities for children.
- I want to know if there is any children's cutlery available.
- I want to know if children can use the shared pool.
About the package.
How to operate the equipment inside the facility
- How to connect a PC to a TV or projector
- How to Watch Streaming Services on a Projector
- How to use the IH
- How to use a wine server
- How to set up an extra bed
- Operating Smart Home Features via App
About access
- Winter Stay Guidelines at NOT A HOTEL KITAKARUIZAWA
- How to use the heliport
- Notes for staying in Aoshima during the year-end and New Year period (December 30th to January 3rd):
- Location confirmation for each place
- I want to know if there are parking lots and EV charging facilities.
- I would like to know the directions to each house and the floor plan for each building.
When you're in trouble
- Unable to check out.
- Unable to check in.
- Cannot receive the key.
- The door cannot be unlocked even after entering the authentication code on the intercom at the entrance.
- Facilities inside the house are broken.
- I can't enter the house anymore.
Other
- Quick Guide to NOT A HOTEL Stay
- About the stay at NOT A HOTEL KITAKARUIZAWA
- NOT A HOTEL CLUB HOUSE ASAKUSA Quick Guide for Usage
- NOT A HOTEL CLUB HOUSE HIROO Quick Guide for Usage
- NOT A HOTEL Quick Guide to Staying in HIROO
- NOT A HOTEL CLUB HOUSE ASAKUSA Facility Handling Manual