Accommodation reservation/cancellation.
- I would like to inquire about international mutual utilization.
- I want to know how to use overseas reciprocal services.
- How do I book my stay.
- High Season Use
- I would like to know the reservation procedure for the number of nights gifted by the owner.
- Partner hotel cancellation policy
Reservation/Modification of dining
- I want to know when the additional breakfast and dinner times are decided.
- I want to know about food and drink service.
- I want you to tell me the wine list.
- I want to add, change, or cancel breakfast and dinner.
- I want to change the meal time.
- I want to know about children's meals.
Payment and settlement
- Expenses during your stay
- Payment could not be made due to a payment error.
- I would like to change the billing address for my gift.
- I want to make a payment in advance.
- I want to settle the payment on site.
- I want to know the available payment methods (types of credit cards that can be used).