NOT A HOTEL NASU Quick Guide to Staying in NASU

To stay at NOT A HOTEL, you will need to use the app or website, so please make sure to bring your smartphone with you during your stay.

Please select the items of interest from the table of contents and check them before your stay.

Contents

・Access
・Check-in/Check-out
・Facilities
・Amenities
・Meals
・Paid Options
・On-Demand Items
・For Children
・FAQs

Access

For directions, location verification, and taxi arrangements, please refer to the following articles

・How to get to NOT A HOTEL NASU and site map
・Location confirmation for each place
・Please arrange a taxi for me to move from NOT A HOTEL

Check-in/Check-out

Check-in is at 3:00 PM, and check-out is at 11:00 AM.
At the check-in time, you can operate the check-in and unlock the front door from the key screen on the NOT A HOTEL app or website.
After completing the check-in, all unlockable keys in the house will be displayed on the key screen.
Press the unlock button of the key you want to unlock, and the door will open.

By selecting "Show Code," an authentication code will be displayed.
You can also unlock the key by selecting "Unlock the door lock" on the intercom near the entrance and entering the authentication code.
The keys are auto-locking.

For check-out, select the reservation card you want to check out from on the in-app key and choose "Check Out".
After settling your usage charges during your stay, you will be notified of the payment through the app.

＜Useful Links＞
・I want to do an early check-in and late check-out.
・I want to know how to share a key.
・I want to know how to check-in and check-out methods.
・I would like to know how to unlock a house key.
・I want to know the method of settling accommodation expenses.

Facilities

House Equipment Operations

You can set the indoor environment and operate the equipment using the iPad installed in the house.
There are no switches to operate the equipment in the house, so please use the iPad.
For detailed instructions, refer to the How to operate the equipment inside the facility.

Home Appliances

Since they vary by house, please check the house AMENITIES information in the app using the following steps

1. From "Find" in the app, select the house you want to know about amenities.
2. Check the details of the selected house. Confirm the appliance information in AMENITIES.

Kitchenware

The house is equipped with basic cooking utensils, dishes, and cutlery. If you have any questions, please contact us via the concierge chat function.

Baths

MASTERPIECE and THINK baths are free-flowing hot-spring water.

CAVE baths are circulated (watered and heated).

House Convenience Store

The house has an unmanned convenience store stocked with daily necessities and light meals.
We offer drinks, food, dry items, daily necessities, and apparel.

▼Convenience Store Menu
NASU

No need for immediate payment.
The cost will be settled along with other charges after check-out.

We also provide complimentary coffee beans, tea, and openers.
Please feel free to use them.

＜Useful Links＞

・How to use a fire space (EcoSmart)
・I want to know the number of beds in the house.
・About Private Pool
・How to use Wi-Fi
・How to Operate the Humidifier

Amenities

Check the house details page > AMENITIES information in the app.
For more details, refer to the I want to know about amenities and equipment.

I want to know about amenities and equipment.

• Amenity Set (toothbrush, pajamas, etc.): ¥1,815 (tax and service charge included)
• Extra Bed (pillow, blanket, mattress): ¥4,235 (tax and service charge included)

To request additional amenity sets or extra beds, please contact us via the concierge chat function.(Towels are provided for the number of guests.)

＜Useful Links＞
I would like to know the maximum occupancy of the room.
I want to know about paid amenities and extra beds.
I would like to know if there are amenities for children.
I would like to know if there are bathrobes or pajamas available.

Meals

You can check your reserved meals through the app.

(My Page > Upcoming Stays > Reservation Details > View All Meals)

• Meal Menu
  Add your dinner menu preferences through the app or notify us via the concierge chat function. Check the provided menu available at each location. *Menus differ by place.
• Reservation Acceptance
  Reservation deadlines vary by menu. Please check from your desired menu.
• Cleaning up after meals
  Self-service dinners are placed in a black box (with a lid) placed around the kitchen/dining table.*
  *The next day, our service staff will pick up the box.

＜Useful Links＞

・I want to confirm my meal reservation.
・I want to know about children's meals.
・I want to change my meal time.

Paid Options

Amenities and Extra Beds

For guests exceeding the standard number, amenities and extra beds are charged. (Towels are provided free for the number of guests.)
For details, refer to the I want to know about amenities and equipment.
Additions can be made during reservation or by contacting the concierge.

Tesla Use

Two Teslas are available for transportation at NASU.
You can reserve a Tesla in advance through the app.
Refer to the How to use Tesla section for details.

Private Pool Heating

In houses with private pools, heating can be requested to make it a heated pool.
For heating requests, contact the concierge at least two days before your stay.
Refer to the About heating private pools section for details.

Cooking Utensils Rental

A full set of cooking utensils (pot, bowls, ladle, etc.) is available for ¥9,680 (tax and service charge included).

Horse Riding Reservations

We offer horse riding reservations at Nasu Farm Village.
Please contact us via the concierge chat function for requests.

Early Check-in/Late Check-out

The following rates are available depending on availability.

• ¥12,100 per hour (tax and service charge included)

Please contact the concierge chat function for requests.

Full Cleaning

Cleaning is done between 11:00 AM and 3:00 PM. For stays of less than three consecutive nights, light cleaning is provided, but full cleaning is available for an additional charge.

• Full Cleaning: ¥33,880 (tax and service charge included)

Please request by 6:00 PM the day before via the concierge chat function. For details on cleaning types, refer to the I want to know if there is room cleaning during the stay section for details.

On-Demand Items

In addition to the house's fixtures, on-demand items are available.
Please refer to the following link for details.
NASU

For Children

Children’s Amenities

Enter your child’s age when booking.
We will prepare the following amenities sets according to the age.

• Children’s toothbrush and toothpaste
  • Only for children 2 years and older
• Pajamas (Kids size: 90-110 cm / Junior size: 120-140 cm)
  • Not available for children under 1 year old

Children’s cutlery

We will prepare these according to the age entered at booking.
Please note that availability is limited.

Children’s Meals

Important Notes：

• Guests aged 13 and older are considered adults.
• Baby food is not provided.

＜Useful Links＞
・I want to know if there is an age restriction for children.
・I want to add a children's meal. 
・I want to add a children's meal.
・I want to know if children can use the private pool.
・I want to know how to dispose of diapers.
・I want to know if there is preparation for baby food.
・I would like to know if there is a baby cot prepared.

FAQs

For frequently asked questions not covered above, refer to the following links.
Use these for planning your trip.

・I want to send my luggage in advance. 
・I want to know about helicopter transfers. 
・I want to know if there is a parking lot.
・I want a pick-up service from the airport or station.
・I would like a shuttle service from NOT A HOTEL.
・I would like to discuss my stay in advance through chat.
・I want to bring my pet(dog) with me during my stay.
・I want to arrange a birthday cake.
・I want to bring my own drink.
・I would like to use it for a party or a wedding.
・Is it possible to have fireworks at the House?
・Other