To stay at NOT A HOTEL, you will need to use the app or website, so please make sure to bring your smartphone with you during your stay.
Please select the items of interest from the table of contents and check them before your stay.
Contents
・Access
・Check-in/Check-out
・Facilities
・Amenities
・Meals
・Paid Options
・On-Demand Items
・For Children
・FAQs
Access
For directions, location verification, and taxi arrangements, please refer to the following articles
・How to get to NOT A HOTEL HIROO and site map
・Location confirmation for each place
・Please arrange a taxi for me to move from NOT A HOTEL
Check-in/Check-out
Check-in is at 3:00 PM, and check-out is at 11:00 AM.
At the check-in time, you can operate the check-in and unlock the front door from the key screen on the NOT A HOTEL app or website.
After completing the check-in, all unlockable keys in the house will be displayed on the key screen.
Press the unlock button of the key you want to unlock, and the door will open.
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By selecting Show Code, an authentication code will be displayed.
You can also unlock the key by selecting Unlock the door lock on the intercom near the -
entrance and entering the authentication code.
The keys are auto-locking.
For check-out, select the reservation card you want to check out from on the in-app key and choose Check Out.
After settling your usage charges during your stay, you will be notified of the payment through the app.
＜Useful Links＞
・I want to do an early check-in and late check-out.
・I want to know how to share a key.
・I want to know how to check-in and check-out methods.
・I would like to know how to unlock a house key.
・I want to know the method of settling accommodation expenses.
Facilities
House Equipment Operations
You can set the indoor environment and operate the equipment using the iPad installed in the house.
There are no switches to operate the equipment in the house, so please use the iPad.
For detailed instructions, refer to the How to operate the equipment inside the facility.
Home Appliances
Since they vary by house, please check the house AMENITIES information in the app using the following steps
1. From "Find" in the app, select the house you want to know about amenities.
2. Check the details of the selected house. Confirm the appliance information in AMENITIES.
Kitchenware
The house is equipped with basic cooking utensils, dishes, and cutlery. If you have any questions, please contact us via the concierge chat function.
House Convenience Store
The house has an unmanned convenience store stocked with daily necessities and light meals.
We offer drinks, food, dry items, daily necessities, and apparel.
▼Convenience Store Menu
No need for immediate payment.
The cost will be settled along with other charges after check-out.
We also provide complimentary coffee beans, tea, and openers.
Please feel free to use them.
＜Useful Links＞
・I want to know the number of beds in the house.
・How to use Wi-Fi
・How to Operate the Humidifier
Amenities
Check the house details page > AMENITIES information in the app.
For more details, refer to the I want to know about amenities and equipment.
＜Useful Links＞
・I would like to know the maximum occupancy of the room.
・I would like to know if there are amenities for children.
・I would like to know if there are bathrobes or pajamas available.
Meals
You can check your reserved meals through the app.
(My Page > Upcoming Stays > Reservation Details > View All Meals)
- Meal Menu
Add your dinner menu preferences through the app or notify us via the concierge chat function. Check the provided menu available at each location. *Menus differ by place. - Reservation Acceptance
Reservation deadlines vary by menu. Please check from your desired menu.
＜Useful Links＞
・I want to confirm my meal reservation.
・I want to know about children's meals.
・I want to change my meal time.
Paid Options
Early Check-in/Late Check-out
The following rates are available depending on availability.
- ¥12,100 per hour (tax and service charge included)
If you have any requests, please contact us via chat through the concierge function.
Full Cleaning
Cleaning is done between 11:00 AM and 3:00 PM. For stays of less than three consecutive nights, light cleaning is provided, but full cleaning is available for an additional charge.
- Full Cleaning: ¥33,880 (tax and service charge included)
If you have any requests, please contact us via chat through the concierge function by 6:00 p.m. the day before your stay.
For more information about the cleaning type, please refer to the I want to know if there is room cleaning during the stay.
On-Demand Items
In addition to the house's fixtures, on-demand items are available.
Please refer to the following link for details.
For Children
Children’s Amenities
Enter your child’s age when booking.
We will prepare the following amenities sets according to the age.
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Children’s toothbrush and toothpaste
- Only for children 2 years and older
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Pajamas (Kids size: 90-110 cm / Junior size: 120-140 cm)
- Not available for children under 1 year old
Children’s cutlery
We will prepare these according to the age entered at booking.
Please note that availability is limited.
Children’s Meals
NOT A HOTEL offers children's menus.
When adding breakfast or dinner via the app, meals for children aged 7-12 will be automatically included for the number of staying guests. *The number can be adjusted.
For fees, please check.
Important Notes：
- Guests aged 13 and older are considered adults.
- Baby food is not provided.
＜Useful Links＞
・I want to know if there is an age restriction for children.
・I want to add a children's meal.
・I want to know how to dispose of diapers.
・I want to know if there is preparation for baby food.
・I would like to know if there is a baby cot prepared.
FAQs
For frequently asked questions not covered above, refer to the following links.
Use these for planning your trip.
・I want to send my luggage in advance.
・I want to know if there are parking lots and EV charging facilities.
・I want a pick-up service from the airport or station.
・I would like a shuttle service from NOT A HOTEL.
・I would like to discuss my stay in advance through chat.
・I want to arrange a birthday cake.
・I want to bring my own drink.
・I would like to use it for a party or a wedding.
・Other