I would like to know if you can provide support from staff 24 hours a day.

Chat support is available from 8:00 to 20:00.

We accept phone inquiries during emergency situations late at night and early in the morning during your stay.

If you want to call the local staff, please check the following methods.

Call the local staff

1. Select Concierge from the app.
2. Select the reservation during your stay that you want to call.
3. The chat screen will appear. Select the telephone icon on the upper right corner of the screen.
4. You will be able to call the local staff.

* The telephone icon is only displayed during your stay.