When you're in trouble
- Unable to check out.
- Unable to check in.
- Cannot receive the key.
- The door cannot be unlocked even after entering the authentication code on the intercom at the entrance.
- Facilities inside the house are broken.
- I can't enter the house anymore.
- I got injured / I got sick
- I want to know about evacuation guidance in case of a fire.
- I forgot something.
- I don't know the authentication code for Housekey.
- A credit card error occurred.
- I would like to know if you can provide support from staff 24 hours a day.
- If I damage any fixtures or equipment inside the house, what should I do?