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Facilities inside the house are broken.

ゲスト予約:Guest Reservations 外部サイト予約(一休.com/Expedia等):Booking site reservations(Ikyu.com Expedia and more) オーナー予約:Owner Reservations ギフト予約:Gift Reservations THE KEY予約:THE KEY Reservations DAO利用:DAOReservations

Please contact us from the Concierge in the app.

Local staff will assist you.

　

Chat with the Concierge

  1. Select Concierge from the app.
  2. Select the reservation for the stay you want to inquire about.
  3. The chat screen will be displayed. Please inquire about any equipment malfunctions in the house.
The content of the Help Center, various terms and conditions, and policies are provided in both English and Japanese. However, in the event of any inconsistencies, the interpretation in Japanese prevails in all respects.
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