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A credit card error occurred.

ゲスト予約:Guest Reservations 外部サイト予約(一休.com/Expedia等):Booking site reservations(Ikyu.com Expedia and more) オーナー予約:Owner Reservations ギフト予約:Gift Reservations THE KEY予約:THE KEY Reservations DAO利用:DAOReservations

If your credit card is declined and cannot be used, please try with another credit card you have.

If the problem is not resolved, please contact an operator via chat.

 

Chat

  • Select Concierge from the app.
  • Select the reservation for which you want to make a payment during your stay.
  • A chat screen will appear. Please inquire about the credit card error.
The content of the Help Center, various terms and conditions, and policies are provided in both English and Japanese. However, in the event of any inconsistencies, the interpretation in Japanese prevails in all respects.
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