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Cannot receive the key.

ゲスト予約:Guest Reservations 外部サイト予約(一休.com/Expedia等):Booking site reservations(Ikyu.com Expedia and more) オーナー予約:Owner Reservations ギフト予約:Gift Reservations THE KEY予約:THE KEY Reservations DAO利用:DAOReservations

Please contact us from the "Concierge" section in the app for the concierge to check the status of the key.

If you want to check the status of the key, please follow the instructions below.

 

Chat

  1. Select the Concierge from the app.
  2. Select the reservation for which you cannot receive the key during your stay.
  3. The chat screen will appear. Please inquire about the status of the key.
The content of the Help Center, various terms and conditions, and policies are provided in both English and Japanese. However, in the event of any inconsistencies, the interpretation in Japanese prevails in all respects.
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