If you forget your smartphone or other devices and cannot enter the house, please ring the interphone if there are companions or others in the house. You can unlock it from the inside.
Alternatively, if the above is difficult, the staff will unlock the house. Please contact the operator via chat for assistance.
Chat
- Select Concierge from the app.
- Select your reservation during your stay.
- A chat screen will appear. Please inform them that you cannot enter the house.