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Unable to check in.

ゲスト予約:Guest Reservations 外部サイト予約(一休.com/Expedia等):Booking site reservations(Ikyu.com Expedia and more) オーナー予約:Owner Reservations ギフト予約:Gift Reservations THE KEY予約:THE KEY Reservations DAO利用:DAOReservations

If you cannot check in correctly even after the check-in time has passed, please contact the operator via chat.

*For how to check in, please refer to this article.

 

Chat

  • Select Concierge from the app.
  • Select the reservation for which you cannot check in.
  • The chat screen will be displayed. Please inquire about not being able to check in.
The content of the Help Center, various terms and conditions, and policies are provided in both English and Japanese. However, in the event of any inconsistencies, the interpretation in Japanese prevails in all respects.
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