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Unable to check out.

ゲスト予約:Guest Reservations 外部サイト予約(一休.com/Expedia等):Booking site reservations(Ikyu.com Expedia and more) オーナー予約:Owner Reservations ギフト予約:Gift Reservations THE KEY予約:THE KEY Reservations DAO利用:DAOReservations

If you are unable to check out, please contact the operator via chat.

*For information on how to check out, please refer to this article.

Start Chatting

  • Select Concierge from the app.
  • Select the reservation that you are unable to check out.
  • The chat screen will be displayed. Please inquire about the issue of not being able to check out.
The content of the Help Center, various terms and conditions, and policies are provided in both English and Japanese. However, in the event of any inconsistencies, the interpretation in Japanese prevails in all respects.
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