At NOT A HOTEL, a cancellation policy is in place to ensure that everyone can use it with peace of mind.
If you cancel a confirmed reservation, cancellation fees may apply based on the accommodation date, regardless of the type of usage (personal use, gift use, mutual use, guest use).
- Cancellation policy for general customers
- Cancellation policy for NOT A HOTEL owners
- Cancellation policy for reservations made with gifted accommodation
- Cancellation policy for customers using THE KEY
- Cancellation policy for reservations made using DAO accommodation rights
- Cancellation policy for NOT A HOTEL CLUB HOUSE
Cancellation policy for general customers
The following cancellation policy applies to customers using NOT A HOTEL.
*For the breakdown of accommodation charges, please refer to the "Annex 1 Breakdown of Accommodation Charges (related to Article 2, Paragraph 1 and Article 12, Paragraph 1)" in theAccommodation Agreement.
*This policy also applies when the owner uses the property as a guest and for NFT MEMBER X holders.
| Cancellation fee | |
|---|---|
| Up to 31 days prior to check-in | No cancellation fee |
| 16 to 30 days prior to check-in | 10% of the accommodation fee |
| 8 to 15 days prior to check-in | 50% of the accommodation fee |
| 3 to 7 days prior to check-in | 70% of the accommodation fee |
| On the day before to the day of check-in | 100% of the accommodation fee |
| No-show (unauthorized cancellation) | 100% of the accommodation fee (for the entire duration) |
| Food and beverage services, etc. |
100% of the charge for food and beverage services from the day before the meal reservation date |
| Sushi Catering |
10 to 5 days prior: 50% |
| Private chef catering. |
15 to 8 days prior: 50% |
cancellation policy for owners of NOT A HOTEL
The following cancellation policy applies to the owner of NOT A HOTEL.
*CLUB HOUSE Overnight stays are also eligible.
*Owners of partner hotels are also eligible.
*In the case of a mutual use prior to the opening date, 100% of the rental fee of the mutual use will be charged separately for same-day cancellations and no-shows.
| Own Use/Gift Use | Mutual Use | |
|---|---|---|
| Up to 31 days prior to check-in | No cancellation fee | No cancellation fee |
| 16 to 30 days prior to check-in | 30% of the rental fee (no consumption of overnight stays) | 30% of the rental fee (no consumption of overnight stays) |
| 8 to 15 days prior to check-in | 50% of the rental fee (no consumption of overnight stays) | 50% of the rental fee (no consumption of overnight stays) |
| 3 to 7 days prior to check-in | 70% of the rental fee (no consumption of overnight stays) | 70% of the rental fee (no consumption of overnight stays) |
| On the day before to the day of check-in | 100% of the rental fee (no consumption of overnight stays) | 100% of the rental fee (no consumption of overnight stays) |
| On the day |
Consumption of stays for the entire duration | 00% of the lodging expenses plus the difference in mutual use. |
| No-show (unauthorized cancellation) | 100% of the accommodation fee* (for the entire duration) | 100% of the entire schedule's lodging expenses plus the difference in mutual use for the entire schedule. |
| Food and beverage services, etc. | 50% of the charge for food and beverage services from the day before the meal reservation date * | 50% of the charge for food and beverage services from the day before the meal reservation date * |
| Sushi Catering |
10 to 5 days prior: 50% |
10 to 5 days prior: 50% |
| Private chef catering. |
15 to 8 days prior: 50% |
15 to 8 days prior: 50%
7 to 4 days prior: 70%
3 Day prior to day of: 100%
|
*Please refer to the cancellation policy for beverage services at CLUB HOUSE ASAKUSA and HIROO here.
Cancellation policy for reservations of gifted stays
When you are gifted stays by an owner of NOT A HOTEL, you can make a reservation using those stays. In such cases, the following cancellation policy applies.
| Cancellation fee | |
|---|---|
| Up to 31 days prior to check-in | No deduction of accommodation nights (no cancellation fee) |
|
From 2 to 30 days prior |
Consumption of stays |
| On the day |
Consumption of stays for the entire duration |
| No-show (unauthorized cancellation) | Consumption of stays for the entire duration |
| Food and beverage services, etc. | 50% of the charge for food and beverage services from the day before the meal reservation date |
| Sushi Catering |
10 to 5 days prior: 50% |
| Private chef catering. |
15 to 8 days prior: 50% |
Cancellation policy for customers using THE KEY
| Cancellation fee | |
|---|---|
| From the reservation date to the checkout date | No cancellation fee *No refunds |
| No-show (unauthorized cancellation) | No cancellation fee * No refunds |
| Food and beverage services, etc. | 50% of the charge for food and beverage services from the day before the meal reservation date |
| Sushi Catering |
10 to 5 days prior: 50% |
| Private chef catering. |
15 to 8 days prior: 50% |
Cancellation policy for reservations made using DAO accommodation rights
| Cancellation fee | |
|---|---|
| Up to 31 days prior to check-in | No deduction of accommodation nights (no cancellation fee) |
|
From 2 to 30 days prior |
Consumption of stays |
| On the day |
Consumption of stays for the entire duration |
| No-show (unauthorized cancellation) | Consumption of stays for the entire duration |
| Food and beverage services, etc. | 50% of the charge for food and beverage services from the day before the meal reservation date |
| Sushi Catering |
10 to 5 days prior: 50% |
| Private chef catering. |
15 to 8 days prior: 50% |
Cancellation policy for NOT A HOTEL CLUB HOUSE
Available only for owners and NFT Member X customers. The following cancellation policy applies.
HIROO
| Cancellation fee | |
|---|---|
| Cancellation the day before | 50% of the facility usage fee |
| Cancellation on the day | 100% of the facility usage fee |
| No-show (unauthorized cancellation) | 100% of the facility usage fee |
| Food and beverage services, etc. |
7 to 3 days prior: 50% 2 days prior to day of : 100% |
ASAKUSA
| Cancellation fee | |
|---|---|
| 3 to 7 days prior to check-in | 50% of food and beverage service charge |
| On the day before to the day of check-in | 100% of food and beverage service charge |
| No-show (unauthorized cancellation) | 100% of food and beverage service charge |